Multiple residents report that legitimate questions submitted via email, phone, and online channels go unanswered by borough leadership. No acknowledgment is provided and there is no public system for tracking questions or follow-ups. Residents feel ignored on topics including budget decisions, code enforcement updates, and project status.
Resident asks:
Establish a formal public inquiry response policy with 48-hour acknowledgment requirement and a visible tracking system so residents know their questions are being addressed
Borough council or staff can take direct action on this issue.
New
Issue created from community discussion about unanswered resident questions
5/14/2026, 5:43:37 PM
Triaged
Governance and communication issue, borough direct responsibility
5/14/2026, 5:43:37 PM
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I have proposed a formal Public Inquiry Response Policy at the next council work session. The draft policy includes a 48-hour acknowledgment requirement for all resident inquiries received via email, phone, or online platforms, and a public-facing tracking system so residents can see the status of their questions. I will share the draft when it is ready for public comment.
5/14/2026, 5:43:37 PM
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